Terms and Conditions

Introduction

Last Updated: 29th January 2026

These Terms and Conditions tell you who we are, how we provide our products and services, how you and we may change or end the contract, what to do if there is a problem, and other important information.

1. About us and these Terms

1.1 We are JPLC Limited , trading as PetDatabase.com (“Pet Database”, “we”, “us” or “our”). We operate an online platform via our website and related digital services (the “Platform” ).

1.2 These Terms apply to all products and services we provide, including:

• pet microchip registration and lost pet support services;
• rescue and rehoming services, including adoption management and fundraising tools;
• sale and management of smart pet tags and related products (including subscription services);
• marketing consent capture and referral services for Tailsterperks.com and selected third-party partners;
• insurance quote referral tools;
• any associated websites, apps or digital features (together, the “Services”).

1.3 By creating an account, purchasing, subscribing to, or using any of our Services, you agree to be bound by these Terms.

1.4 If you do not agree to these Terms, you must not use our Services.

2. Additional and service-specific terms

2.1 Some Services may be subject to additional terms . Where applicable, these will be shown to you before purchase or use.

2.2 If there is any conflict between these Terms and any service-specific terms, the service-specific terms will prevail.

3. Eligibility and permitted use

3.1 To use our Services, you must:

• be at least 18 years old ;
• have the legal capacity to enter into a binding contract;
• use the Services in compliance with all applicable UK laws and regulations.

3.2 By using our Services, you confirm that you meet these requirements.

4. Your Pet Database account

4.1 To access certain Services, you must create an account and provide accurate, complete and up-to-date information.

4.2 You are responsible for keeping your login details confidential and secure.

4.3 You must notify us immediately if you believe your account has been accessed without your permission.

4.4 You are responsible for all activity carried out through your account.

4.5 We may suspend or terminate your account if:

• you breach these Terms;
• we reasonably suspect misuse, fraud, or unlawful activity;
• it is necessary for legal or regulatory reasons.

5. Our Services

5.1 Microchip registration services

• Lifetime microchip registration is accessible via a one-off fee.
• Smart tag functionality is accessible via a subscription service, or a one-off fee. You are responsible for ensuring your pet’s registration details remain accurate and up to date.

Legal notice: UK law requires pets to remain registered on a compliant microchip database. If you cancel your microchip membership with us, it is your responsibility to ensure your pet is registered with another compliant provider.

5.2 Rescue, adoption and fundraising services

• We provide digital tools to support rescues, adopters and fundraising campaigns.
• We are not a rescue organisation .
• We do not guarantee adoption outcomes or fundraising success.
• Donations and fundraising payments may be processed by third-party payment providers.

5.3 Smart tags and physical products

• Physical products are subject to availability and delivery terms.
• Images are illustrative only.
• Product features may change to comply with legal, regulatory or technical requirements.

5.4 Insurance referrals and third-party offers

• Insurance quotes and partner offers are provided by third parties .
• We do not provide insurance or financial advice.
• Any contract you enter into with a third party is separate to your contract with us and is subject to the terms and conditions provided by the third party.

6. Pricing, subscriptions and payment

6.1 Prices are shown at the point of purchase and include VAT where applicable.

6.2 Subscription Services renew automatically unless cancelled before the renewal date.

6.3 We will notify you of:

• subscription pricing;
• renewal dates;
• any price changes (with at least one month’s notice where required by law).

6.4 If a payment fails, we may suspend access to paid features until payment is resolved.

7. Your right to cancel (consumers)

7.1 You have the right to cancel digital services within 14 days of purchase, unless:

• the service has been fully performed with your consent; or
• you requested immediate access and acknowledged loss of the cancellation right.

7.2 Subscription cancellations take effect at the end of the current billing period unless stated otherwise.

7.3 Refunds are processed in accordance with the Consumer Rights Act 2015 .

8. Our right to cancel or suspend

We may suspend or terminate Services if:

• you breach these Terms;
• payment remains outstanding after reasonable notice ;
• required information is not provided;
• continued provision would breach legal or regulatory obligations.

9. Missing, lost and faulty physical services and goods

9.1 We are legally required to provide Services with reasonable care and skill.

9.2 If physical services are faulty within the first year, you may be entitled to a replacement.

9.3 If your smart pet tag is missing or lost:

• You will be offered a replacement at a cost of £4.99

9.4 Nothing in these Terms limits your statutory rights.

10. Our responsibility for loss or damage

10.1 We are responsible for foreseeable loss or damage caused by our failure to comply with these Terms.

10.3 We are not responsible for losses caused by events outside our reasonable control.

11. Data protection and privacy

11.1 We process personal data in accordance with UK data protection law.

11.2 Our Privacy Policy explains how we collect, use and share personal data, including marketing consent and third-party referrals.

12. Intellectual property

All content, branding, software and data on the Platform belong to us or our licensors. You may not copy, reproduce or use them without permission.

13. Transfers and third-party rights

13.1 We may transfer our rights and obligations under these Terms.

13.2 You may not transfer your rights without our written consent.

13.3 Nobody else has any rights under this contract. This contract is between You and Us . No third party has rights to enforce these Terms.

14. Complaints

If you have a complaint, please contact us first so we can try to resolve it.

15. Governing law and jurisdiction

These Terms are governed by English law . Consumers may bring proceedings in:

• England and Wales;
• Scotland (if resident there); or
• Northern Ireland (if resident there).

16. Who we are and how to contact us

PetDatabase.com JPLC Limited Company No: 12911760 Registered in England and Wales

Email: support@petdatabase.com Phone: +44 330 818 8558